Frequently Asked Questions

We buy and resell quality home appliances. You can either buy appliances for delivery to you, or invest in appliances that we sell on your behalf and share the profit with you.

With Direct Shipment (Option A) you buy appliances and we deliver them to your address. With resale (Option B) you choose appliances at a discount, we sell them for you, and you earn monthly profit.

The monthly profit rate is 20% of your initial purchase amount, not investment interest. A GH₵100 purchase corresponds to GH₵20 monthly profit. You can see an estimate with the profit calculator on our home page.

The minimum investment is about GH₵1,050 (around €62.50).

You can pay with Mobile Money on MTN, Telecel or AirtelTigo. Choose your network, enter your number and approve the prompt on your phone with your PIN. You can also pay by Visa or Mastercard on our secure card checkout.

This is a one-time approval for new Mobile Money numbers. Dial *227*000#, approve the payment with your PIN and keep the payment page open. We confirm your payment automatically.

You will see a 'Payment successful' message on screen and receive a text message with your payment reference. The payment will also appear on your dashboard.

You can switch between GH₵, € and £ at any time from the top of your dashboard. Mobile Money payments are always charged in GH₵.

Once your payment is confirmed we prepare your shipment. You can follow its status (processing, shipped, delivered) on your dashboard.

Share your personal referral link from your dashboard. When someone signs up through your link and invests, you earn a 3% bonus on their investment.

Click Withdraw on your dashboard or contact us on +44 7472 150893 or sales@xplainghbv.com and our team will process your request.

On the sign-in page click 'Forgot password?', enter your email and follow the link we send you to choose a new password.